![]() It’s not the first time Step Up has come under fire as a monopoly. We take that very seriously and are working overtime to resolve every one of these issues as quickly as possible.” “However, we acknowledge that not everyone has received the level of service they expected. “In anticipation of this increase, Step Up added more than 200 customer service representatives,” he said. ![]() Regarding the overarching criticisms, Kent said Step Up has “worked tirelessly” to vet and process thousands of applications, dealing with a nearly 400% increase in education savings accounts from a year earlier. He said parent complaints about using the cards are being investigated, and “we will be rolling out a new reimbursement method that responds to those concerns.” Further, it would be difficult to quickly resolve all the user errors with bank account information.” Kent, the Step Up spokesperson, said the move to US Bank cards arose because, as all vouchers became education savings accounts, “it is not fiscally responsible for (Step Up) to have the banking information for the families of over 350,000 students. “This all comes back to Step Up not effectively managing what they’ve been contracted to manage,” Beasley said. A representative from US Bank sits on an advisory board for Step Up for Students. ![]() She added that families have questioned the group’s authority to open US Bank cards without their permission.Ī year ago, US Bank was fined for illegally accessing consumer credit reports and opening accounts without permission. Several parents complained about Step Up’s decision to use gift cards from US Bank, rather than direct bank deposits, to deliver funds to families. US Bank does not have branches in Florida, and families are finding it difficult to transfer the money to their own accounts so they can pay their education bills, Beasley said. It’s a shame parents have to deal with this monopoly.” (Special needs) and (home-school) parents are waiting weeks for reimbursements, and they ignore the rules set forth for them by (the Florida Department of Education). “Call center gives misinformation, phone hold time is often longer than an hour,” she wrote. Orlando parent Christin Carlisle was one of many to criticize Step Up for “horrible” customer service. This year, Step Up For Students has completely stepped ON our students and our wonderful therapists,” Palm Bay parent Katie White wrote in one of dozens of negative Facebook reviews of Step Up. “My special needs kids have used the scholarship for years and have been greatly helped. Step Up is a partnership of the City of Minneapolis, Achieve Twin Cities, CareerForce Minneapolis and Project for Pride in Living.Now they’re speaking out about private schools on the brink of closure, providers refusing services because they haven’t been paid, lengthy delays for reimbursements of authorized expenses and more. It expands horizons, bolsters resumes and connects youth to the places and people who will help them get where they want to be. Step Up builds hope for the future by investing in the young people who will power our communities for decades to come. We help employers in 15 industries build a strong base of young, skilled workers who can keep our future regional economy and our communities strong and vibrant. Step Up bridges the gap between the tremendous skills and assets of our young people and the needs of our regional workforce. We connect young people with adult mentors who can help them achieve their career and college goals and become our next generation of skilled leaders. Since 2003, Step Up has created over 34,000 high-quality internship opportunities. The Step Up Youth Employment Program connects Minneapolis youth (ages 14-21) with Twin Cities employers through training and internships that build careers and lead to a more diverse, skilled and equitable workforce.
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